Terms and Conditions

Colorado Custom Firearms Warranty Policy

Full Lifetime Warranty

Firearms and parts manufactured by Colorado Custom Firearms are backed by our Full Lifetime Warranty. Our CCF manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Colorado Custom Firearms under this warranty shall be limited solely to the obligation to repair the defect or replace the firearm/part at its discretion, and to pay transportation and insurance charges for return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modification of firearm will void this warranty. This warranty does not cover ordinary wear and tear or any damage resulting from careless handling, neglect, repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, call Colorado Custom Firearms at (720) 627-5095. Customer service will issue an RMA number to allow for the return of the firearm or part. Warranty claims must have this RMA filled out, and included in the box with the firearm or part. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Colorado Custom Firearms will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Colorado Custom Firearms is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Colorado Custom Firearms is not responsible for transfer fees at the FFL.

Under no circumstances shall Colorado Custom Firearms be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Colorado Custom Firearms will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

 

 

Product Pricing and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. Colorado Custom Firearms will honor price change requests for online orders placed within 24 hours of the price change. Colorado Custom Firearms does not honor price change requests for orders placed more than 24 hours prior to the change in price.

 

 

Purchasing

Purchasing Protocol

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Colorado Custom Firearms reserves the right to cancel any order, at any time, for any reason.

Cancellations

Order Cancellation Policy

Orders placed with Colorado Custom Firearms may be canceled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at 720-627-5095. You MUST provide the order number when contacting Customer Service via phone or email.

If the item/package has shipped, the order may not be canceled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer’s expense.

Canceled orders may not be reversed. All cancellations are final.

Returns

FIREARMS, AMMUNITION, AND CLOTHING

All sales of firearms, loaded ammunition and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, Colorado Custom Firearms will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

Colorado Custom Firearms charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with Colorado Custom Firearms, the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO COLORADO CUSTOM FIREARMS CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

Colorado Custom Firearms reserves the right to dispute any bank or credit card chargebacks. Colorado Custom Firearms reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

ALL EXCHANGES MUST BE RETURNED AND RECEIVED BY THE RETURNS DEPARTMENT PRIOR TO A REPLACEMENT BEING SHIPPED OUT.

ALL OTHER PURCHASES

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Colorado Custom Firearms WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Colorado Custom Firearms to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

All returned items must be in the same condition as when they were shipped by Colorado Custom Firearms and must be returned in original packaging. The customer will be assessed a re-stocking fee up to 25% of the product sales price, at the discretion of Colorado Custom Firearms, if the item is not returned in a resalable condition.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Colorado Custom Firearms will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

REPAIRS

    • Customers who send in any CCF manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.

 

Amending Orders

No amendments to orders can take place once an order is placed.
If the order has not shipped, the customer can call our Customer Service Department, at 720-627-5095 to cancel the order. The customer will then need to complete a new order.

 

Shipping Times

Typically, you can expect your order to ship within 5 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Custom builds from the “Build your gun” page will take 2-3 weeks to manufacture. Please verify that CCF has a copy of the FFL from your dealer.

 

Shipping Costs

For shipping costs please add the item(s) to your cart.

 

Order Tracking

There will be a tracking number included in your shipment notification email. In the event that one is not sent please contact CCF at 720-627-5095

 

In-Store Pickup

Firearm order pickup is available at our Arvada Colorado location.
Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Colorado with a valid CO driver’s license or state approved ID, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor’s state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.

 

Firearm Shipments

We ship only to valid FFL dealers.

Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.
If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

  • A legal resident of the state in which you are ordering.
  • 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Colorado Custom Firearms has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Colorado Custom Firearms. Additional shipping charges will apply to orders that need to be reshipped.

 

Shipping Restrictions

CCF will not ship ANY items to the District of Columbia (Washington D.C.).

  • CCF will not ship ANY items to the state of Massachusetts.
  • CCF will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
  • CCF will not ship any AR or AK parts to Denver, Colorado.
  • Illinois: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
  • Minnesota: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
  • CCF will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
  • CCF will not ship any handguns to CA• No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
  • All firearms sales to Puerto Rico residents are subject to review. Please send in a copy of your Puerto Rico-Issued weapons license after placing your order to [email protected] Allow up to 3-5 business days for additional processing.
  • Stripped lower receivers will NOT be shipped to the following states:
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Massachusetts
  • Stripped lower receivers will NOT be shipped to the following states:
    • California
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York
  • Non-Compliant AR & AK models will NOT be shipped to the following states:
    • California (No “assault weapons” can be shipped.)
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York

Please note that Colorado Custom Firearms DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

SHIPPING RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O.’s duties CCF only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
  •  Colorado Custom Firearms does NOT ship directly to L.E.O.’s; the order must go to an FFL.
  •  Colorado Custom Firearms does NOT make exceptions for this policy.

P.O. Box Shipments/Restrictions

Firearms cannot be shipped to a P.O. Box.

CCF abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  • Minor Blast/Minor Projection Hazard — Ammunition
  • Oxidizing Substances — Batteries
  • Flammable Solids — Black Powder
  • Flammable and combustible liquid — Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS or FedEx

Magazine Ordering Restrictions

Colorado Custom Firearms abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders canceled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS

  • California— No magazines greater than 10 rounds
  • Colorado — No magazines greater than 15 rounds
    • Boulder — No magazines greater than 10 rounds
  • Connecticut — 10 Rounds and less with a valid permit.
  • Hawaii — No magazines greater than 10 rounds
  • Illinois (North Chicago) — No magazines greater than 16 rounds
    • Aurora, Skokie, Chicago, Evanston — No magazines greater than 15 rounds
    • Highland Park, Cook County, Dolton, Homewood, Deerfield — No magazines greater than 10 rounds
    • Deerfield — No shotgun magazines over 5 rounds
  • Maryland — No magazines greater than 10 rounds October 1st, 2013
  • Massachusetts — No sales. CCF will not ship ANY items to the state of Massachusetts.
  • New York — No magazines greater than 10 rounds
  • New Jersey — No magazines greater than 10 rounds
  • Vermont — No magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No Sales. CCF will not ship ANY items to the District of Columbia.

CCF will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with CCF directly.

MAGAZINE RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine will either be used in the execution of the L.E.O.’s duties, or off duty. CCF only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions

  • Colorado Custom Firearms abides by all state regulations regarding the sale of ammunition.
  • You agree and accept all policies described in our Terms of Use.
  • You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
  • By purchasing ammunition, you are not violating any local, state, or federal laws.
  • You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  • You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
  • You have never been committed to any mental institution, or been adjudicated as mentally defective. You will not sell ammunition to any minor.
  • You cannot have ammunition shipped to a post office box.
  • You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
  • Customers who order ammunition in states prohibiting the order of ammunition will have their orders canceled and a 5% restocking fee will be charged.

WE WILL NOT SHIP AMMUNITION TO THE FOLLOWING AREAS:

  • California — No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
  • Connecticut — No sales without a valid permit.
  • Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
  • Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
  • Illinois — No sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID’s.
  • Massachusetts — No sales. CCF will not ship ANY items to the state of Massachusetts.
  • Maryland — No Sales to the City of Annapolis and Montgomery County
  • New York — No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
  • New Jersey — When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID.
  • Puerto Rico —No Sales. Ammunition must be shipped to a freight forwarder.
  • Washington D.C. — No sales. CCF will not ship ANY items to the District of Columbia.

This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions.

Other Ordering Restrictions

  • Alaska — No tannerite sales.
  • Hawaii — No magazines greater than 10 rounds. No AR or AK pistol sales.
  • Maryland — No tannerite sales.
  • Massachusetts — No sales.
  • Minnesota — The following firearms are prohibited in the state of Minnesota: GSG Rimfire pistols, Walther Rimfire Pistols, Cobra, Phoenix Arms, and Heritage Arms.
  • Vermont — No magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No sales.

California Notice

Due to recent changes in California state law, Colorado Custom Firearms will no longer be able to ship so called “assault weapons” to the state of California. This would include all Colorado Custom Firearms AR style complete lowers, AR style complete rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle.

As of the 1st of July 2019, all ammunition orders must be shipped to a California DOJ Approved FFL. It is the customer’s responsibility for understanding state laws regarding ammunition. Customers ordering ammunition that they are not allowed to own in their state will be charged a 25% restocking fee.

No ammunition sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.

Deerfield, Illinois Notice

Deerfield, Illinois has recently passed a ban on large capacity magazines and so called “assault weapons”. Every citizen in Deerfield has until June 13, 2018 to remove, destroy, or sell the firearms described in this Ordinance (O-18-06). Due to the nature of the ordinance, Colorado Custom Firearms will no longer ship magazines or firearms after June 1, 2018 if it falls within these categories. This would include AR rifles, completed receivers, or stripped receivers. This would include other makes and models of these same firearm platform manufactured by other companies. Example: Colt AR-15 rifle. This will also include any AR or AK parts and pieces (i.e. AR rifle kit, build kit, or parts kit) Any magazines over 10 rounds for a pistol or rifle or shotgun magazines cannot be over 5 rounds will not be shipped.

Website Terms

Colorado Custom Firearms makes it a priority to provide accurate and up-to-date product information and specifications for items listed for sale on this website; however, errors and changes in circumstance do occur. ALL INFORMATION IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL COLORADO CUSTOM FIREARMS BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OR PERFORMANCE OF OR CONTENT ERRORS OR OMISSIONS IN THE INFORMATION, EVEN IF NOTIFIED IN ADVANCE OF THE POTENTIAL FOR SUCH DAMAGES. All users of the information agree that access to any use of the information is subject to these Terms and Conditions and all applicable laws, and such access and use is at the user’s own risk.

Colorado Custom Firearms reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

Colorado Custom Firearms is not responsible for website performance in any particular browser or in the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Questions and Answers

Colorado Custom Firearms is not responsible for product information contained in any customer provided questions and answers and/or customer reviews and photographs found on this website. The views expressed by third-party contributors to Colorado Custom Firearms Questions & Answers (Q&A) are not necessarily held by Colorado Custom Firearms, and neither Colorado Custom Firearms nor any of its affiliates endorse or reject any opinion expressed therein or accept any liability for the content posted in the Q&A. Colorado Custom Firearms has the right, but not the obligation, to monitor and remove any content posted in the Q&A. Notwithstanding this right, Colorado Custom Firearms is not responsible for the content posted by third-party contributors or for verifying the accuracy of such content.

Disclaimer

“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Colorado Custom Firearms, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.

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